today is May 23, 2022

Photo: Peloton While 2021 has been great for Peloton’s profits—including posting their first $1 billion quarter ever—it hasn’t been as good on safety. It started in February, when the Consumer Product Safety Commission (CPSC) received a report that a three-year-old suffered a “significant brain injury” after an accident on one of their treadmills, followed by a report a month later linking a different Peloton treadmill model with the death of a child. After spending April pushing back against a request from the CPSC to recall its Tread+ treadmill, Peloton has backpedaled, issuing a voluntary recall for both of its treadmill products reportedly causing injuries. Here’s how to know if yours is part of the recall, and if so, how to get a refund. Which treadmills are part of the recall? There are two models involved with Peloton’s treadmill recall: The Tread and the Tread+ . Here are the specifics on each recalled product: The Tread Model number: TR02 (printed on a black sticker located on the end cap in the front of the treadmill deck) Reason for recall: The touchscreen on the treadmill can detach and fall, posing a risk of injury to consumers Injuries/deaths: No injuries reported in the U.S., but there have been reports of minor injuries such as abrasions, minor cuts, and bruises in Canada, and the United Kingdom Units being recalled: Around 1,050 in the United States, and an additional 5,400 in Canada Recall number: 21-129 Sales period: November 2020 through March 2021 via limited invitation-only release online at and at Peloton showrooms Cost: $2,495 The Tread+ Model number: TR01 (printed on a black sticker located on the end cap in the front of the treadmill deck) Reason for recall: Adult users, children, pets, and objects can be pulled underneath the rear of the treadmill Injuries/deaths: Death of one six-year-old; 72 additional reports of injuries Units being recalled: Approximately 125,000 Recall number: 21-128 Sales period: September 2018 through April 2021 online at and at Peloton showrooms Cost: $4,295 How to get a refund for a recalled treadmill If you have one of the recalled treadmills, here’s how you can get a refund o repair (only available on the Tread models), along with other safety instructions from the CPSC: The Tread Stop using the recalled treadmill immediately. Contact Peloton for a full refund. Consumers who do not want a refund the option of waiting for a free inspection and repair that will secure the touchscreen to the treadmill to help prevent future incidents. CPSC and Peloton will provide an update when a timeline on that repair is made available. Video Player is loading. Current Time  0:00 Duration  1:21 Remaining Time  - 1:21 The Tread+ Stop using the recalled Tread+ immediately. Contact Peloton for a full refund until November 6, 2022. Consumers who return the Tread+ treadmill after that date will receive a partial refund. Consumers who do not want a refund have the option of a Peloton rep moving the Tread+ to a room (where children or pets cannot access it) at no cost. Peloton is implementing software improvements to the product to automatically lock the Tread+ after each use and prevent unauthorized access by assigning a 4-digit passcode that will be required to unlock the Tread+. G/O Media may get a commission How to contact Peloton and the CPSC To contact Peloton, call 844-410-0141 (toll-free) from 9 a.m. to 7 p.m. ET Monday through Friday, and 9 a.m. to 6:30 p.m. ET on weekends, or online at and click on “Product Recalls” at the bottom of the page for more information. To report an injury related to their of the treadmills to the CPSC, fill out this form on their website . Subscribe to our newsletter! Upgrade your life, one email at a time.